DIovivo Pup Pad 180-Day Money-Back Guarantee

Try your DIovivo Pup Pad for a full 180 days after delivery. Use it, wash it, and let your dog try it at home. If you are not satisfied for any reason, contact us within 180 days to arrange a return for a full product refund.

Used and washed Pup Pads are eligible. No original-packaging requirement, no restocking fees, and no questions asked.

Email service@cinyko.com with your order number. We will provide the return address and instructions. Please contact us before sending your return.

Original shipping charges are non-refundable. Your refund will be issued to the original payment method after your return is received; bank processing time may vary.

This policy applies only to DIovivo Pup Pad. Other products remain covered by the store’s general Return Policy.